Terms & Conditions

This document outlines the terms and conditions you must accept before accessing the STS Electronics Seller Store platform (as defined herein). By registering, signing in, or simply browsing the STS Electronics Seller Store platform, you signify your absolute and unconditional agreement to all the provisions of this document in their entirety.

This agreement constitutes a legally binding contract between you (the "Licensee") and Synergy Technology Services Private Limited ("STSPL"). You are advised to read this agreement carefully. If you disagree with any of the terms and conditions, you should refrain from using this service and notify Synergy Technology Services of your decision.

Notwithstanding the foregoing, this agreement shall not bind Synergy Technology Services unless you meet the eligibility criteria for entering into this agreement, as specified in Section 2.

The terms "we," "us," "STSPL," "Company," "STS Electronics Seller Store," or "our" refer to Synergy Technology Services. The terms "you," "your," "seller," or "Licensee" refer to any individual or entity who accepts this agreement. Nothing in this agreement shall be construed to confer any third-party rights or benefits.

STS Electronics Seller Store Platform

The domain name ondc.seller.taolabs.in, including the related subdomains, mobile site as well as the Seller Dashboard (hereinafter referred to as "Platform" or "STS Electronics Seller Store") is owned and operated by Synergy Technology Services (hereinafter referred to as "Synergy Technology Services"), with its registered office at Synergy Technology Services Pvt. Ltd. 401/2, A Wing, Labh Ashish, Old Police Lane, Mumbai – 400069 or 701 Acropolis, Military Road, Marol, Andheri (East), Mumbai – 400059.

Buyer and Seller Transaction and Communication

The Platform facilitates transactions between Buyers and Sellers. STS Electronics Seller Store is not and cannot be a party to or control any transaction between the Platform's Users.

Henceforth:

• All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. These terms include, but are not limited to, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services, and after-sales services. STS Electronics Seller Store does not have any control or involvement in the offering or acceptance of such terms between Buyers and Sellers. All discounts and offers (including exchange offers) are provided by the Seller/Brand and not by STS Electronics Seller Store.
• When a Buyer places an order with a Seller on the Platform, it is an offer to buy the product(s) from the Buyer to the Seller. This is not construed as the Seller's acceptance of the Buyer's offer. The Seller retains the right to cancel any order at its sole discretion, and the Buyer will be informed via email/SMS. If the Seller cancels an order, any transaction price paid by the Buyer will be refunded. The Seller may also cancel orders that exceed typical individual consumption, based on various factors and at the Seller's sole discretion.
• STS Electronics Seller Store makes no representation or warranty regarding the specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or purchased on the Platform. STS Electronics Seller Store does not endorse the sale or purchase of any products or services on the Platform and accepts no liability for errors or omissions.
• STS Electronics Seller Store is not responsible for any non-performance or breach of any contract between Buyers and Sellers. It cannot guarantee that Buyers and/or Sellers will perform any transaction concluded on the Platform, and it is not required to mediate or resolve disputes.
• STS Electronics Seller Store does not make any representation or warranty regarding the item-specifics (such as legal title, creditworthiness, identity, etc.) of its Users. Users are advised to independently verify the bona fides of any particular User they choose to deal with on the Platform.
• At no point during any transaction does STS Electronics Seller Store come into possession of the products or services offered by Sellers, nor does it gain title to or have any rights or claims over them. STS Electronics Seller Store does not hold any right, title, or interest over the products, and it has no obligations or liabilities in respect of the contract entered into between Buyers and Sellers. STS Electronics Seller Store is not responsible for the unsatisfactory or delayed performance of services or damages or delays due to products that are out of stock, unavailable, or back-ordered.
• The Platform is a communication platform that Users can utilize to reach a larger base for buying and selling products or services. STS Electronics Seller Store provides a platform for communication, and it is agreed that the contract for the sale of any products or services is strictly a bipartite contract between the Seller and the Buyer. At no time does STS Electronics Seller Store hold any right, title, or interest over the products, nor does it have any obligations or liabilities in respect of such contracts. STS Electronics Seller Store is not responsible for the unsatisfactory or delayed performance of services or damages or delays due to products that are out of stock, unavailable, or back-ordered.

Eligibility

The use of STS Electronics Seller Store platform, software and services are available only to, and may only be used by individuals and companies who can form legally binding contracts under applicable law. Without limiting the foregoing, the Software and Services are not available to children (persons under the age of 18). If You are registering as a business entity, You represent that You have the eligibility to enter into an agreement and the authority to bind the entity to this Agreement. Synergy Technology Services uses many techniques to verify the accuracy of the information you provide when you register on the STS Electronics Seller Store Site. If for any reason, Synergy Technology Services, believes such information to be incorrect, it reserves the right to revoke any and all licenses under this Agreement or to refuse to provide the Software license and Services under this Agreement to You.

Eligibility and Account Creation.

1. To be eligible to sell products and/or services through the Platform, the Seller must create an account on the Platform and provide all requested information. The Company reserves the right to reject any account application for any reason, in its sole discretion.
2. The Seller agrees to keep its account information up to date and accurate, and to promptly notify the Company of any changes.

Seller Obligations

1. You shall ensure that all the products listed by you on the Platform comply with applicable laws and regulations e.g. Legal Metrology Rules. You shall be solely responsible for the accuracy and completeness of the product listings.
2. You shall ensure that the products listed by you are in stock and available for sale. In case any product listed by you is out of stock, you shall remove the listing from the Platform promptly.
3. You shall be responsible for shipping the products to the customers in accordance with the delivery timelines specified on the Platform. You shall ensure that the products are packaged in a safe and secure manner and delivered to the customers without any damage.
4. You shall be solely responsible for all taxes, duties, and other levies applicable to the sale of your products. You shall also be responsible for obtaining all necessary licenses and permits for selling your products on the Platform.
5. You shall ensure that you have all necessary rights, licenses, and permissions to list and sell the products on the Platform.
6. You shall not engage in any fraudulent or deceptive practices while using the Platform. You shall not misrepresent the quality, nature, or authenticity of the products listed by you on the Platform.

Obligations and Compliance as ONDC Network Participant

1. STS Electronics Seller Store, as a designated participant within the ONDC network, bears a solemn duty to adhere to the prevailing ONDC regulations, rules, and directives.
2. The seller, unequivocally consents to comply with the regulations and directives issued by ONDC from time to time. These directives could be related to catalog quality, order fulfillment, order delivery, order cancellation or customer grievances.
3. Seller also authorizes STS Electronics Seller Store to furnish ONDC and its associated entities with access to information and content, subject to the stipulated guidelines.
4. In its capacity as an ONDC Network Participant, STS Electronics Seller Store shall undertake the tasks of adjusting, altering, and disseminating data in accordance with the standardized format as prescribed by the ONDC protocol.

Intellectual Property

1. The Seller represents and warrants that it owns or has the necessary licenses, rights, consents and permissions to use and authorize the use of any content or materials provided by the Seller for use on the Platform. The platform shall not be held responsible in the event Licensee violates any intellectual property rights of the other Parties and Licensee shall alone responsible for such violations. The platform has the right but not the obligation to monitor or edit or remove any content.
2. The material and information provided by the seller ("Content") belongs to the seller who agrees to grant STS Electronics Seller Store the right, in its sole discretion, to share, distribute the Content. The Seller hereby grants STS Electronics Seller Store a non-exclusive, royalty-free, worldwide, revocable license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any content or materials provided by the Seller for the use on the Platform.

Fees and Payment.

1. The Seller agrees to pay the Company all fees associated with the sale of its products and/or services on the Platform, as set forth in the Company's policies and procedures.
2. The Company will remit payment to the Seller for sales of its products and/or services on the Platform, less any applicable fees, in accordance with the Company's policies and procedures.

Order Cancellation

By the established static terms of the ONDC Network, stringent measures are implemented to ensure the prompt delivery and quality of orders. The Buyer Network Participant (BNP) reserves the right to cancel orders that surpass the agreed delivery Time (TAT) provided by the seller, even if the order has been dispatched but not yet delivered within the specified TAT. Sellers are obligated to adhere to the designated TAT and promptly update order statuses on the STS Electronics Seller Store Panel.

In cases where sellers fulfill orders within the stipulated time frame but encounter unforeseen delivery delays facilitated by on-network logistics, BNP will liaise with the Seller Network Participant (SNP). Any decision regarding order cancellation will be based on customer requests, following consultations with the seller. Should there be no response from the seller within the stipulated time frame, the resolution will be determined in favor of the customer.

Shipping and Delivery

STS Electronics Seller Store offers its sellers an option to use the On-Network logistics available on the ONDC network. This section covers the terms for shipments made using the On-Network logistics.

Timely Delivery: The Seller agrees to ship and deliver its products to customers in a timely and professional manner, in accordance with the Company's policies and procedures.

Shipping Charges: STS Electronics Seller Store enables ONDC Network's logistics providers by default which is used by sellers to fetch real time rates as well as ship the orders. STS Electronics Seller Store also gives sellers an option to specify their own shipping charges and to use their shipping partners to ship the order. In case seller opts for ONDC Network's logistics providers for shipping the order, then seller will be responsible for all shipping and delivery costs shared by the ONDC logistics partners.

Additional charges: The user on its behalf shall keep STS Electronics Seller Store indemnified against all duties, taxes, Octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on shipments. In event of such charges being levied by any government authority, the same can be claimed from the user against the challan /respite of the same. User shall keep STS Electronics Seller Store indemnified against any loss, damage, costs, expenses arising out of any action or proceedings initiated by any authority (judicial or regulatory of the like) on account of any act/omissions on its part.

Statutory Requirements: The user will be solely responsible to comply with all statutory requirements (State and Central Laws/Statutes) applicable in relation to booking, sale and transportation of the shipments carried and delivered by the logistics partners of STS Electronics Seller Store in pursuance of this agreement.

Banned Items: User shall agree that you will not book / handover to courier person any good which is banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewellery (excluding artificial jewellery), gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and Service Provider shall not be liable for the Delivery of any such products. In the event User hands over or provides the aforesaid products to the STS Electronics Seller Store then STS Electronics Seller Store shall not be responsible and shall not be liable for any loss, damage, theft or misappropriation of such products even if service provider or delivery personnel has the knowledge of the same and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to service provider or delivery personnel. User shall be fully responsible for any third party damages caused due to transport of banned items.

Weight: You agree that freight is calculated on the basis of volumetric weight or actual weight whichever is higher. Dead/Dry weight or volumetric weight whichever is higher should be taken while calculating the rates. In case declared weight differs and is less than actual weight shipping charges will be revised to actual weight. Volumetric weight is calculated as (length × width × height) / (dimensional factor). Dimensional factor varies from 2700 to 5000 cm3/kg as stated by respective logistics partner.

Insurance: User understands, agrees and acknowledges that STS Electronics Seller Store through its logistics partners is a mere bailee of the Products, cash and is not an insurer of the same. User hereby expressly and specifically waives all its rights and claims against STS Electronics Seller Store and its logistics partners arising out of or in relation to the principles of insurance.

Return and RTO:

1. STS Electronics Seller Store reserves the right to return to the seller, the products which are not accepted by the Customer due to failed delivery, or any other reason whatsoever, at the location(s) as specified by the Customer.
2. STS Electronics Seller Store reserves the right to apply the RTO (return to origin) charges same as the agreed shipping rates.
3. Seller shall agree that the returns will be initiated by the logistics partners for all products which are not accepted by the customer for any reason whatsoever. You will ensure that such products are accepted at the location(s) specified by you.
4. In case of non-acceptance of the RTO shipment by the seller, the logistics provider reserves the right to levy suitable demurrage charges for extended storage of such products for any period exceeding 7 (seven) Business days from initiation of the Returns and up to 45 (Forty Five) days from such date. In case of non-acceptance of the products beyond 45 (forty five) days, logistics provider has the right to dispose such products and the seller will forfeit all claims in this regard towards the logistics provider or STS Electronics Seller Store.

1. "Reverse Pickup" means the collection of the Products by logistics providers on the ONDC Network from the customer's address and the delivery of such products to the seller's location.
2. In case the seller initiates a reverse pick-up via Mvstore. then the seller agrees to bear all the charges related to the reverse pick-up as shared by the ONDC Network's logistics partners.
3. The logistics providers on the ONDC Network shall not be responsible for verifying the contents of the products handed over by the customer to its delivery personnel. The packaging of such products shall be the sole responsibility of the seller. The products are only transported, not inspected.

Seller Manager Role

The platform supports a Seller Manager Role, where an entity, which could be an individual, group or organization, manages the seller account(s). The core responsibility of this role revolves around streamlining the onboarding process for distributors, retailers, and portfolio brands onto the ONDC network. This entails not only supervising the setup and seamless integration of the sellers but also access and manage their accounts.

Seller accounts on the platform that are referred by an organization or group or entity, might have that referral entity as seller manager assigned to their account.

The ownership of Seller accounts on the platform shall exclusively remain with the Seller. The Seller Manager shall not acquire any ownership rights or interests in the seller account.

Seller manager role will be limited to managing catalog, orders and operations and it will have not have any role in the billing and payouts. All billing transactions, payouts and invoicing from the platform will happen directly with the seller.

Sellers shall retain the right to choose whether to engage the services of the Seller Manager or operate their accounts independently. Seller will have an option to unlink the seller manager from their seller account.

Customer Service

1. The Seller agrees to provide prompt and courteous customer service to customers who purchase its products and/or services through the Platform, in accordance with the Company's policies and procedures.
2. The Seller agrees to promptly respond to any customer inquiries, complaints or disputes, and to work with the Company to resolve any such issues in a timely and satisfactory manner.

Termination

1. Either party may terminate this Agreement at any time, for any reason or no reason, upon written notice to the other party.
2. Upon termination of this Agreement, the Seller agrees to immediately cease all use of the Platform and remove all listings of its products and/or services from the Platform.
3. Termination shall not diminish the entitlement of each party to the amount owed to the other party in accordance with the terms stipulated within the agreement.

Indemnification

The seller agrees to indemnify and hold Synergy Technology Services, its suppliers, and service providers, and their officers, directors, agents, and employees, harmless from any and all losses, costs, liabilities or expenses and harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Licensee's breach of the User Agreement or the documents it incorporates by reference, or Licensee's violation of any law or the rights of a third party.

Limitation of Liability

In no event shall STS Electronics Seller Store, its suppliers, or service providers, or their officers, directors, employees, contractors or agents be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the software, the additional software, the services or this agreement (however arising, including negligence). STS Electronics Seller Store's, its suppliers', and service providers' cumulative liability, and the liability of their officers, directors, employees, contractors and agents to Licensee or any third parties in any circumstances shall be limited to payment received by STS Electronics Seller Store for that particular service or month. There is no warranty in respect of the Platform, Software or Services.

Force Majeure

Neither party shall be held liable for any failure or delay in the performance of any obligations under this agreement, if such failure or delay is caused by circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government regulations, embargoes, strikes, labor disputes, or any other similar event (collectively referred to as 'Force Majeure Event').

However, the party affected by the Force Majeure Event shall make reasonable efforts to mitigate the impact of such event and resume the performance of its obligations as soon as practicable.

Reselling on STS Electronics Seller Store

The Seller acknowledges and confirms that they possess all necessary licenses, authorizations, and permissions required to sell branded items on STS Electronics Seller Store. The Seller shall ensure that all listed products comply with applicable laws and do not infringe upon the intellectual property rights of any brand or third party. STS Electronics Seller Store shall not be held liable for any legal claims, disputes, or actions brought by any brand or third party regarding the Seller's listed products. The Seller assumes full responsibility for any such claims and agrees to indemnify and hold STS Electronics Seller Store harmless from any resulting liabilities or damages.